Terms of service

These are our base terms. They set out how we work, what you can expect from us, and what we expect from you. Where a signed quote, proposal or statement of work says something different, that document wins, and these terms fill in everything it does not cover.

1. Who we are

Letrix Labs is a trading name of Dime Corporation Ltd, a company registered in England and Wales under company number 13175488, registered office 124 City Road, London, EC1V 2NX, United Kingdom. In these terms, “we”, “us” and “our” mean Dime Corporation Ltd trading as Letrix Labs, and “you” means the person or business we are contracting with.

We are not currently VAT registered, so no VAT is charged on our invoices and none of our prices include it.

2. What these terms cover, and what overrides them

These terms apply to your use of this website and to the services we provide. Where there is a conflict, this is the order of priority:

• first, any signed contract, quote, proposal or statement of work agreed between us for a specific piece of work;
• second, these terms;
• third, anything else on this website, including pricing pages, which are indicative rather than binding.

Everything specific to your project (scope, price, payment schedule, deadlines) is agreed in writing before work starts. Nothing here is designed to surprise you after the fact.

3. Using this website

You may view, download and print pages from this site for your own use. The content, design and code of the site belong to us. You may not remove our copyright notices, present our material as your own, or copy the site’s design and code wholesale for a competing offering.

Do not use the site to do anything unlawful, to attempt to gain unauthorised access to it, or to knowingly introduce malicious code. We may withdraw or change any part of the site at any time.

4. Quotes and how a contract is formed

Prices shown on this website are starting points, not offers. We quote a fixed fee in writing after we understand what you need, and that quote is valid for 30 days unless it says otherwise.

A contract comes into existence when you accept our quote in writing and we confirm it, or when you pay the deposit or first invoice, whichever happens first. Until then, either of us can walk away. We may decline any enquiry without giving a reason.

5. Payment

Projects under £500, and all recurring services

For work totalling under £500, and for all monthly recurring services such as care plans, the full fee is payable upfront. We do not begin work or reserve a slot in the schedule until that invoice is paid.

Projects over £500

Standard project billing is split in two:

• 50% deposit, payable upfront. This secures your place in our production schedule and covers discovery and initial setup.
• 50% balance, payable on completion of the work on our staging environment, before launch, migration or handover of files.

Custom payment plans

Larger projects sometimes need flexibility. Multi-month plans or bespoke milestone splits, 40/30/30 for example, can be agreed on request. Any custom arrangement is set out in your quote or statement of work, and that arrangement replaces this section for that project.

Invoice terms

Invoices are payable within 14 days of the invoice date unless agreed otherwise in writing.

6. Late payment

Where you are a business, we are entitled under the Late Payment of Commercial Debts (Interest) Act 1998 to charge statutory interest on overdue invoices at 8% above the Bank of England base rate, running from the day payment falls due, together with fixed compensation for recovery costs of £40, £70 or £100 per invoice depending on its size. We reserve that right in full, though we would much rather just talk to you.

If an invoice is overdue we may also suspend work, withhold deliverables and pause access to services until it is paid. We will tell you before we do.

7. What we need from you

Projects stall for one reason more than any other, and it is rarely the code. To keep to schedule we need:

• content, copy, images and assets at the point we ask for them;
• access to any systems, hosting or accounts we need to do the work;
• consolidated feedback within a reasonable time, from someone empowered to give it;
• a single point of contact who can make decisions.

You confirm that any content you give us is yours to use, meaning that you own it or are licensed to use it, and that it does not infringe anyone else’s rights, breach any law, or defame anyone. If a third party brings a claim against us because of content you supplied, you agree to cover the costs and losses we reasonably incur as a result.

8. Delays, and projects that go quiet

Deadlines assume you meet your side of the timetable. If assets or feedback arrive late, we reserve the right to reschedule the remaining work into our next available slot. A one-week delay in feedback does not always mean a one-week delay to launch, because the schedule fills behind you.

Where a project goes silent:

• After 14 days without the assets, content or feedback we have asked for, the project is paused and released from the schedule.
• To restart a paused project, a reactivation fee of £250 is payable. This reflects the cost of re-scheduling and picking the work back up, not a penalty.
• After 30 days of silence, we may treat the contract as terminated and invoice for all work completed and not yet billed.

9. Changes to scope

The quoted price holds for the agreed brief. If you want something outside it, we will tell you what it costs and how it affects the timeline, and we will not start it until you have approved that in writing. Small adjustments in the spirit of the brief are part of the job and we do not nickel-and-dime them.

10. Cancellation and termination

If you cancel

You may cancel at any time on written notice. You will be billed for all work completed up to the date of that notice, on a pro-rata basis against the agreed fee. Deposits are non-refundable, because they cover discovery, administration and the schedule slot reserved for you: a slot we turned other work away to hold.

So if you cancel a project that is 60% complete having paid a 50% deposit, we would invoice the remaining 10%. If you cancel work that is 40% complete, the deposit covers it and there is nothing further to pay.

If we terminate

We may end the contract immediately if:

• an invoice remains unpaid beyond its due date and is not settled after we have asked;
• you ask us to do something unlawful, or to publish infringing content;
• anyone working with us is subjected to abusive or threatening behaviour;
• you breach these terms in some other material way and do not put it right within 14 days of us telling you.

Either of us may also end the contract on 14 days’ written notice without giving a reason. If we do, you pay for work completed to that date, and we refund anything you have paid for work not yet started.

11. If you are a consumer

Because we agree contracts at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cancellation period starting the day the contract is made. You can cancel within that period for any reason by telling us in writing at hello@letrixlabs.com.

• If you cancel within 14 days and we have not started work, you get a full refund, including the deposit.
• If you asked us to start within the 14 days and we did, you may still cancel, but we may keep a proportionate amount reflecting the work genuinely carried out up to that point. We will show you how that figure is calculated.
• Once the service is fully performed within the 14 days at your request, the cancellation right ends. We will make that clear before starting.

You also have rights under the Consumer Rights Act 2015, which require that our services are carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where none was agreed. Nothing in these terms limits those rights. For independent advice, contact Citizens Advice.

12. Intellectual property

What you end up owning splits into three, and it is worth being precise about which is which.

That middle row matters to both of us: it means we can keep reusing our own toolkit, and it means you are not paying us to reinvent it on every project.

Until you have paid in full

We retain all intellectual property and copyright in the work until the final invoice is paid in full. Ownership transfers only on payment. Deploying, publishing or otherwise using the work before then is unlicensed use, and we reserve the right to require its removal.

13. Third-party licences and accounts

Where a project needs a paid theme, plugin, font, subscription or similar, you pay for it unless we have agreed otherwise in writing, and the licence is held in your name wherever the vendor allows it. Accounts with third-party services are set up under your ownership, so you keep control of them if we ever part ways.

Renewals are your responsibility once handed over. We are not liable for a third-party product being discontinued, changing its terms, or ceasing to work after handover.

14. Showing the work

We may include work we have done for you in our portfolio, case studies and marketing, including a link to the live site. We will ask you first, and if you would rather we did not, we will not. Just tell us. If you ask us to remove something already published, we will.

15. Post-launch fixes

If something we built breaks within 30 days of launch because of our work, we fix it at no charge. That covers defects in what we delivered. It does not cover changes of requirement, new features, third-party service outages, hosting failures outside our control, or anything altered by someone else after handover.

16. What we do not promise

We would rather be straight about the limits of what anyone can guarantee.

• Search rankings. We build sites on sound technical foundations and follow current good practice. We cannot guarantee any particular ranking, traffic level or search position: nobody honestly can, because search engines do not work that way. Dedicated SEO work is a separate service, quoted separately.
• Commercial results. We do not warrant any specific sales, conversion or revenue outcome.
• Third-party services. We are not responsible for outages, changes or failures in services we do not run.
• Uptime and hosting. We do not provide hosting as standard. Where we do, it is under a separate agreement with its own terms.

17. Care plans

Care plans are billed monthly in advance, per site, and include what is described on the plan you choose.

• Rolling monthly, cancel any time. Cancel whenever you like and the plan runs to the end of the billing cycle you have paid for. There is no minimum term, no notice period and no exit fee. We do not refund part-months.
• Response targets. On UK working days we aim to respond within one working day on Essentials and Standard, and within four working hours on Priority. If your site goes down we aim to respond the same working day on every plan. On weekends and UK bank holidays, which we treat as weekend days, we aim to respond within 24 to 48 hours. These are targets we work hard to hit, not contractual guarantees.
• Included time. Plans that include change time allow unused time to roll over for one month only, and you can never hold more than double your monthly allowance at once. Included time has no cash value, is not refundable, does not survive cancellation, and cannot be moved between sites.
• Additional work beyond the included time is charged at £75 per hour, billed in arrears, in 15-minute increments after the first 15 minutes. We agree it with you before starting.
• Backups. Frequency depends on your plan, weekly, daily or hourly, with 31 days’ retention as standard. Both can be changed under a custom quote. We take reasonable care with backups but cannot guarantee that every restoration will succeed, particularly where the underlying hosting or third-party services are outside our control.
• Hosting is not included. We work on your hosting. Care plans do not make us responsible for your server, your uptime, or your hosting provider’s failures.

18. Templates

Our templates are sold through Gumroad. Gumroad is the seller and merchant of record: it takes the payment, handles any applicable sales tax or VAT, and its terms and refund policy apply to your purchase. Payment and refund queries go to Gumroad, not to us.

Licence

When you buy a template you get an unlimited licence for personal and client projects, commercial use included. Modify it freely. No attribution required. The one restriction: you may not resell or redistribute the template itself as a template, theme, starter or boilerplate.

Photographs supplied with our templates are royalty-free and typefaces are licensed under the SIL Open Font License, so both travel with whatever you build.

Refunds

Templates are digital products delivered immediately. Once you have been given access to the files, the purchase is non-refundable. If you are a consumer, you consent at checkout to immediate access and acknowledge that this ends the statutory 14-day cancellation right for that download: Gumroad handles that step during purchase.

Updates and support

You receive updates for as long as we continue to actively maintain that template. We may discontinue a template at any time, so no fixed period of updates or support is guaranteed.

19. Confidentiality

Each of us agrees to keep the other’s non-public information confidential and to use it only for the purpose of the work. That covers your business plans, financials, systems and data, and our pricing, methods and materials. The obligation continues after the engagement ends.

This does not apply to information that is already public, that the receiving party already knew or independently developed, or that must be disclosed by law or a regulator. It also does not override section 14: we may still show the work in our portfolio on the terms set out there.

We are happy to sign a separate NDA if your organisation requires one.

20. Data protection

How we handle personal data as a business is set out in our Privacy Policy.

Where our work involves handling personal data on your behalf, during a migration, a build or ongoing maintenance, you are the controller and we act as your processor. That relationship is governed by our Data Processing Agreement, which forms part of these terms and satisfies Article 28 of the UK GDPR.

21. Subcontractors

We do the work ourselves. Where a project needs extra hands or a specialist skill, we will agree it with you before bringing anyone in. Anyone we do use is bound by the same confidentiality and data protection obligations we are, and we remain responsible to you for their work.

22. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights.

Subject to that, and to the maximum extent the law allows:

• our total liability arising out of or in connection with any project or service is limited to the greater of the total fees you paid us for that project or service in the 12 months before the claim, or £1,000;
• we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss;
• we are not liable for loss or corruption of data where you have not maintained your own backups, or for failures in third-party services, hosting or software we do not control.

We carry professional indemnity insurance. That cover exists to support our obligations under these terms; it does not raise the cap set out above.

23. Events outside our control

Neither of us is liable for failing to perform where the cause is genuinely beyond reasonable control: including serious illness, natural disaster, fire, flood, war, civil unrest, epidemic, sustained failure of power or telecommunications, or the failure of a major third-party infrastructure provider. Affected obligations are suspended for the duration, and both of us will work to minimise the disruption.

This does not excuse either of us from paying money already owed. If the disruption continues beyond 60 days, either of us may end the contract, with payment due for work completed to that point.

24. General

• Entire agreement. These terms, together with your quote or statement of work, are the whole agreement between us and replace anything said or written beforehand.
• Assignment. You may not transfer your rights under these terms without our written consent. We may transfer ours as part of a sale or reorganisation of the business.
• Severance. If any provision is found unenforceable, the rest continues in force.
• No waiver. If we do not enforce a right straight away, we have not given it up.
• Third parties. Nobody other than you and us has rights under these terms under the Contracts (Rights of Third Parties) Act 1999.
• Notices. Written notice by email to hello@letrixlabs.com, or to the email address we hold for you, is valid notice.

25. Changes to these terms

We may update these terms. The version that applies to your project is the one in force when your contract was formed, so a change here does not alter work already agreed. Site-use terms apply as published.

26. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

27. Complaints and contact

If something has gone wrong, tell us first. Email hello@letrixlabs.com and we will acknowledge it within 3 working days and aim to resolve it within 14. Most problems are a conversation, not a legal matter.

Letrix Labs is a trading name of Dime Corporation Ltd (13175488), registered in England and Wales, 124 City Road, London, EC1V 2NX, United Kingdom.